EMERGENCY HOTLINE
+1 (888) 473-8464

BRIARCLIFF MANOR, NY
589 North State Road
+1 (914) 458-4181

STAMFORD, CT
119 Research Drive
+1 (203) 548-7978

FAQs

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What areas do you service?

Pets a Go Go® serves virtually all of Westchester County in New York and Fairfield County in Connecticut. Pet Taxi services are available outside of Westchester and Fairfield including transportation to/from the five boroughs, Long Island and New Jersey for a flat fee including tolls on a mutually agreed upon two hour window. If you wish to learn more, please contact us at thepawsquad@petsagogo.com or call +1 (203) 548-7978 or +1 (914) 458-4181

What are your operating hours?

Doggie Daycare is reservation-free, 365 days a year in our Briarcliff Manor location.  Currently Stamford operates every weekday. Daycare is available in Stamford on weekends with 48 hours notice.  Overnight services, grooming and training are also offered 365 days a year on a space available basis.  Pets a Go Go® reserves the right to transfer clients between locations based on staffing, surface preferences and behaviors. Pet Taxis will be provided gratis in this situation. Pets a Go Go® opens at 7am (both locations) and closes at 10pm every day (in Briarcliff).  Currently Stamford closes every weekday at 7pm (accepting late pick up requests made in advance). You may arrive as late as 7pm for both doggie daycare and overnight services.  Furbabies arriving after 7 pm will be segregated until the morning when they may join the fully rested pack (no exceptions). Grooming is performed 365 days a year by appointment from 9 am until 5 pm (in Briarcliff) and training classes occur multiple times per week on a schedule or by appointment. A small ($10 per calendar day) holiday surcharge applies on select days for daycare and overnight services regardless of duration in order to provide the supplemental staffing that is required on peak periods. These days are the same each year and include New Years Eve andDay, Martin Luther King Day, President’s weekend, Good Friday/Easter weekend, Memorial Day weekend, July 4th/weekend (depending on how it falls), Labor Day weekend, Columbus Day, Veteran’s Day, Thanksgiving weekend (Thursday to Sunday) and Christmas Eve and Day.

What are your requirements to enter the building?

All new canine clients must be evaluated prior to starting attendance in order to determine suitability for requested services. Doggie Daycare candidates require a one hour COMPLIMENTARY temperament test (by appointment) to join group play. Overnight Guests must also complete one half day (3-5 hours) of CHARGEABLE doggie daycare prior to confirmation of their overnight booking. This can be accomplished on the same or a different day depending on client needs.  The facility requires proof of rabies (16 weeks and above), distemper/parvo and bordatella vaccinations as well as a negative fecal RESULT SHEET along with spay/neuter proof to be provided prior to your pup entering our building. Pets a Go Go® reserves the right to refuse services to dogs that have tested positive for worms, parasites (including treated ELISA situations), fleas, and/or ticks until proof of successful treatment along with a negative fecal test RESULT SHEET is received. We also reserve the right to refuse service to furbabies (or their owners!) that have shown aggression towards other pets and/or staff.

What are your qualifications to care for my pet?
  • Permitted by the Westchester County Department of Health and the State of Connecticut Department of Agriculture
  • Incorporated in New York State
  • Pet CPR/First Aid Certified
  • SPCA and Rescue Recommended
  • Veterinarian Recommended
  • Proud Winner of Angie’s List Super Service Award 2017, 2016, 2014, 2013 and 2012
  • Proud Winner of Best of Westchester 2020, 2019, 2018 and 2017
  • Proud Winner of Bark’s Certificate of Excellence 2020 and 2019
  • Accredited Member of the BBB of New York and Connecticut for Nine Consecutive Years with an A+ Rating
Do you offer dog training?

Absolutely! Safety is our number one priority for our employees, our human clients and for our furry clients. We take pride in our service and do more than just allow your dog a place to safely exist while you are at work or away. At all times, the members of The Paw Squad® will be teaching and/or reinforcing your dog’s ‘manners’ to make them a better behaved and more enjoyable dog.

For more serious issues, we offer obedience, behavioral and even off-leash training. Check out the Training section for more detail on how we can improve your pup’s ‘canine charisma’.

How is your environment different from a dog park?

We’ve all heard doggie daycare and boarding horror stories; however, choosing us means never having to worry.  We are staffed 24 hours a day, 365 days a year meaning if there is one pup in the building, there is a human there with them.  We are constantly monitoring pups for evidence of heat exhaustion, dehydration, malnutrition, frostbite and overall heath.  Over the years, we’ve recognized numerous issues with furry clients early and brought it to the human in their lives’ attention for veterinary review and treatment thereby avoiding disaster.  Doggie daycare and cage-free boarding is not for everyone; but for most, it is a fun and enjoyable way to pass the day or week away from their pet parents.  We always warn you that pups only have mouths (with teeth) and paws (with claws) with which to play and communicate.  It is almost inevitable that pups will come home with a bump, bruise, scratch or even minor cut.  It’s a little like when you have ten, 12 year old boys playing on a jungle gym, eventually someone comes home with a sprained ankle, cut or broken arm.  Our ratios are among the lowest in our industry. While we do not ‘crate and rotate’ like other doggie daycares, we do utilize ‘time outs’ when two pups are either not getting along or someone seems overtired or over-stimulated in order to keep everyone safe.  Unlike dog parks, doggie daycare is a known universe of personalities with trained doggie daycare attendants that monitor the action during the day and redirect as needed.  We also actively monitor spay/neuter status as well as shot/fecal protocols and temperament test everyone who is allowed to attend.

How do you manage hot and cold temperatures with outdoor space?

Both of our facilities are fully air conditioned and heated and provide plenty of fresh water to avoid dehydration. The dogs are also always closely monitored for signs of heat exhaustion or frostbite. During the hot summer months and cold winter months (typically above 80 degrees and less than 50 degrees), we may ‘close up’ our facility and offer the outside play yards for relief purposes no less than every two hours. We also provide size-appropriate pools, sprinklers and shade structures to keep everyone comfortable.

Is a cage-free environment right for my pup?

It is the job of Pets a Go Go® to ensure the safety of the entire pack. We temperament test everyone entering play group, check their vaccines and fecal exam results, check for spay/neuter status and segregate dogs by age, size and play style. That being said, dogs will be dogs. They don’t have words, hands and fingers to communicate with, only mouths; and as such, bumps and scratches can occur. While we provide a very low dog:human staffing ratio, we are 100 percent cage free. We do not force crated nap time on our clients so the more play, the more likely someone will come home with a scuff. Should we notice your pup has any significant injury, we will alert you to the situation by phone and offer a veterinary check. If we notice (in our opinion) a minor bump, we will point it out at pick up. Please note that often pups that live in carpeting and on grass may get some paw irritation (commonly referred to in our industry as raw paw) between the toes due to the extreme amount fun they are having. This happens more during the height of the Summer months when our pools are open and during the depths of Winter months when snow is on the ground. Should we notice raw paw, we will take the necessary precautions to avoid wherever possible and offer guidance on home and in-facility care in the future.

Can I have my dog picked up or dropped off when I am not at home?

Pets a Go Go® is liability insured as well as crime and fraud bonded. All of our vehicles are all wheel drived, are maintained to the highest standards including inclement weather tires and are GPS tracked.  Our client paperwork will require you to sign off that we have your permission to utilize a house key, garage door opener or garage code as well as hidden keys to enter your home PRIOR TO the request. Without this sign off, we will not be able to enter your home at a later date in an emergency for any reason.  Please understand when we encourage you to sign off on this section when you become a client just in case.

What types of payment do you accept and do I need to leave a credit card if I generally want to pay cash at pick up?

Pets a Go Go® accepts all major credit cards as well as cash and checks in all of our facilities. Several years ago, Pets a Go Go® made the decision to require a valid credit card on file for any named client since our billing process often runs several weeks in arrears. Unfortunately, there can be no exceptions to this rule since clients often send alternate caregivers to pick up their furbabies.

How do I book and how do I amend/cancel a booking?

Pets a Go Go® requires all reservations to be received in writing by emailing thepawsquad@petsagogo.com. You will receive an email confirming back your reservation dates. Coming a day late or picking up a day early may result in you being responsible for the missing night(s) charge(s). If notified on a timely basis, Pets a Go Go® will do their best to replace your reservation if you need to cancel or amend your booking. We often maintain a lengthy waitlist during holiday periods. Should we be unable to replace your booking, you will be responsible for the first night’s fees. Should you repetitively cancel at the last minute and/or for holiday periods, we will require a non-refundable deposit to book future services.

What makes you different from a home based sitter?

A pet care professional takes your dog’s fun and safety very seriously. When hiring Pets a Go Go®, you can be assured of professional, courteous and dependable service. Pet care is our business; and as such, we have redundant employees for the inevitable illnesses or inclement weather. There are lots of private homes as well as one/two person dog walking and pet sitting services out there but virtually none of them go to the lengths we do to assure the safety and well being of our workers, our client’s homes, and their most prized possessions, their furry children.  Regardless of the dedication of a hobby sitter, they will not be able to monitor and interact with your pup at the level we do with multiple employees onsite at all times.  They also do not need to follow the Department of Health’s requirements and contribute to the economy by collecting and uploading taxes the way a professional organization does.

How often should my dog come to Pets a Go Go®?

That depends on your dog’s condition and activity needs. Your dog can come every day to Pets a Go Go® or you can come once every six months. No matter how frequently or infrequently, you will notice a difference in your pup’s behaviors. Please note that you will be required to repeat the one hour temperament test if it’s been six months or more or half day doggie daycare at 12 months or more in order to re-join group play or book overnight services.

How will I know if my dog had fun?

If a doggie daycare is doing their job correctly, your dog will be exhausted at the end of a doggie daycare day. After sleeping over, it is not uncommon for pups to avoid any contact for 48 hours until they recuperate from all the fun. In comparison to even a busy household, there is a minimum of 15 hours of activity surrounding your pup every day they are on site. In an average home, they sleep 20+ hours a day. You’d be exhausted too! Should you wish to get up close and personal on all the adventures with Pets a Go Go®, please feel free to follow us at Instagram, Facebook, Twitter, Tumblr or Flickr.

Do you have a question that hasn’t been answered?

You can e-mail Pets a Go Go® at thepawsquad@petsagogo.com

Briarcliff
589 North State Road
Briarcliff Manor, NY 10510
+1 (914) 458-4181
Stamford
119 Research Drive
Stamford, CT 06906
+1 (203) 548-7978
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